LUMOS – Future plans that truly belong to young people - Overheid & Jeugdzorg case study door Score Agency
Overheid & Jeugdzorg

LUMOS – Future plans that truly belong to young people

Gemeente Hengelo

Duration

2023 – 2025

Team

4 specialisten

Sector

Overheid & Jeugdzorg

Context

For many young people, turning 18 is a challenging phase, especially for those with experience in youth care, debt, mental health issues or a limited support network. The municipality of Hengelo noticed that many young people lost overview during this transition. Together with Score Agency they developed LUMOS, a digital future plan that helps young people take control of their lives.\n\nLUMOS strengthens conversations and provides structure. It is designed together with young people and feels like their own plan instead of a professional dossier.

The challenge

Vulnerable young people lacked ownership, structure and overview when planning their future during the transition from 18 to 18 plus.

Specific challenges

  • 1
    Lack of overview during the transition to adulthood
  • 2
    Plans often feel like a professional dossier instead of something personal
  • 3
    Limited ownership for young people in planning and decisions
  • 4
    Information and actions are scattered across parties
  • 5
    Need for structure and a clear conversation tool
Our approach

Score Agency developed LUMOS in close collaboration with young people, policymakers and care professionals. We built a digital future plan that supports conversations and helps young people translate goals into concrete steps.

Youth driven design

Created with young people, for young people.

Structured future plan

From goals to concrete steps and actions.

Conversation support

Strengthens guidance and cooperation.

Ownership

Young people stay in control of their own plan.

Results
Young people 18 plus
Target group
Better conversations
Impact
More structure and ownership
Outcome
"“Als je met deze app één jongere één jaar lang uit de jeugdzorg kunt houden, heb je de kosten al terugverdiend.”"

Marloes Belderink

Beleidsambtenaar Gemeente Hengelo

Technology & Approach

React Native Node.js API Security Privacy by design

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JDE app development and management

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