ARNA – Your virtual colleague for medical device management - Zorg case study door Score Agency
Zorg

ARNA – Your virtual colleague for medical device management

ARNA

Duration

2024 – 2026

Team

4 specialisten

Sector

Zorg

Context

Assistive devices are essential in healthcare. They increase residents’ independence and support care professionals in daily work. Yet in many organizations the process around these devices is slow and inefficient. Information is fragmented, processes differ per location, and staff lose a lot of time searching, coordinating and doing administration.\n\nTogether with ARNA, Score Agency developed a central platform that simplifies the entire flow. ARNA brings the full device process together in one clear environment: from advising and managing to ordering and organization wide insight. With a virtual assistant and up to date information, teams always have direct access to what they need.\n\nARNA reduces pressure and gives more control. Professionals find the right device faster, immediately see how it should be used, and know what is available. Management gains insight at location and organization level, so processes can be steered and continuously improved. The result is less frustration, less administration and more time for care.

The challenge

Assistive devices are crucial, but the management process around them is often fragmented, time consuming and lacks transparency.

Specific challenges

  • 1
    Insufficient overview of devices and availability per location
  • 2
    Fragmented ways of working and differences between teams and departments
  • 3
    Insufficient device information and lack of clear instructions
  • 4
    Time consuming steps around requests, issuing, management and ordering
  • 5
    Frustration among care professionals due to searching and uncertainty
  • 6
    Limited management insight into stock, usage and lead times
Our approach

Score Agency developed ARNA as a scalable platform that optimizes the complete assistive device process. ARNA combines a central catalogue with smart workflows, real time availability and a virtual assistant. This gives care professionals fast access to the right information and actions, while management gains data driven insight into usage and performance.

A central platform

All devices, processes and data in one clear environment.

Smart workflows

Support for advising, requesting, issuing, managing and ordering.

Virtual assistant

Direct help and guidance for professionals at the moment they need it.

Real time insight

Always up to date availability and device information per location.

Management dashboard

Insights into stock, usage, lead times and improvement opportunities.

Results
Organization wide
Devices under management
Significant reduction
Time saved per process
Location and organization
Insight level
Care professionals and management
Users
"“Met ARNA heb ik direct een goed overzicht van alle hulpmiddelen, inclusief duidelijke uitleg hoe ik ze kan gebruiken. Dat scheelt enorm veel tijd.”"

Techcoach

ZuidOostZorg

Technology & Approach

Platform development Backend development UX design Zorglogistiek Workflow automation

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